Posts in leadership
What Impression Are Your Staff Making?

As readers of my previous post will know, I was on holiday last week and it was two weeks of utter relaxation.  I flew back into Melbourne last Sunday and headed off to find our taxi.  Picture two parents with two large bags and a pram holding a less-than-happy child waiting for the lift.  The lift arrives and the doors open, as do the cargo area doors at the far end of the lift whereupon a security guard enters, holds up his hand in the style so beloved of traffic policemen everywhere and orders us to “just wait”.  I think to myself that perhaps he missed “Dealing With The Public (Who Pay My Wages) Skills 101”.

Read More
Second Amongst Equals

Here’s a question for you – who captained Australia in the 2011 Rugby World Cup?

Easy enough – it was James Horwill, and even if you spent the Spring of 2011 in total isolation then a quick look on Google would have thrown up the answer (actually 207 million answers, or thereabouts).

Now something a bit more difficult – who was Horwill’s vice-captain? His “right-hand man”?

Read More