What Impression Are Your Staff Making?
As readers of my previous post will know, I was on holiday last week and it was two weeks of utter relaxation. I flew back into Melbourne last Sunday and headed off to find our taxi. Picture two parents with two large bags and a pram holding a less-than-happy child waiting for the lift. The lift arrives and the doors open, as do the cargo area doors at the far end of the lift whereupon a security guard enters, holds up his hand in the style so beloved of traffic policemen everywhere and orders us to “just wait”. I think to myself that perhaps he missed “Dealing With The Public (Who Pay My Wages) Skills 101”.
Decisions - Over Coffee Or Under The Pump?
So, there I was lying beside the pool at my favourite hotel in Fiji – the Fiji Beach Resort on Denarau Island – and the waiter approaches. Nothing unusual about that but then he casually informs us that a tsunami is on the way and could we start making our way to reception for more information.
Second Amongst Equals
Here’s a question for you – who captained Australia in the 2011 Rugby World Cup?
Easy enough – it was James Horwill, and even if you spent the Spring of 2011 in total isolation then a quick look on Google would have thrown up the answer (actually 207 million answers, or thereabouts).
Now something a bit more difficult – who was Horwill’s vice-captain? His “right-hand man”?